Refund policy

If something’s wrong with your order, we’ll make it right. If you simply change your mind, you can exchange your item or get store credit within 7 days of receiving it.

Damaged, defective, or wrong items

If your item arrives damaged, has a defect, or isn’t what you ordered, you can choose a replacement or a full refund. If a replacement is out of stock, we’ll refund you in full. We cover the shipping both ways. We’ll send your refund within 7 days of receiving the item and let you know once it’s on its way.

Changed your mind

Within 7 days of receiving your order, you can return any unused item in its original packaging, and we’ll gladly exchange it or give you store credit for what you paid. We’ll only ask you to cover the return shipping, since the original shipping fee isn’t refundable. If your new pick costs more, you’ll just pay the difference, and if it costs less, the rest goes to your store credit.

What we can’t take back for a change of mind

Parts that have been installed or ridden, stickers with opened packaging, and items bought on sale. If any of these turn out to be defective or wrong, they’re covered like everything else.

How to start a return

Use our contact form and choose “Returns and exchanges”, email hello@mnlbicycle.club, or message us on Facebook or Instagram. Include your order number and, for a damaged or wrong item, a photo of the problem. We’ll reply within 24 hours with where to send it. If you picked up your order at our Pasig HQ, you can bring it back by appointment.

Shopee, Lazada, and TikTok Shop orders

Orders placed on Shopee, Lazada, or TikTok Shop are returned through those apps, under their own return rules.

Questions?

Email us at hello@mnlbicycle.club, message us on Facebook or Instagram, or use our contact form. We’ll get back to you within 24 hours. :-)